RPM: SMS and MMS Marketing
RPM is also a simple way to reach out to your older customers you haven’t seen in a while and let them know you’re in the area and able to get them in some time this week.
Mass Texting + Smart Targeting + Automation
From the time you start your work day to the time you are ready to head home, you’re communicating with customers. Whether you are ordering parts for customers or fielding calls from a dozen new customers wanting to make an appointment, it’s a busy part of your day. By using RPM, you will save time everywhere you go.
Some customers are on the ball and know when their car needs to be serviced, but most customers don’t know when it’s time to come in, until their service light comes on. With RPM you can select a list of people who are ready to be serviced and automatically send them all a text to ask when they’re ready for an appointment. RPM is also a simple way to reach out to your older customers you haven’t seen in a while and let them know you’re in the area and able to get them in some time this week.
People get a lot of emails, so your email can easily end up in the spam folder, but text messages don’t have a spam folder to go to, that way your customers will have to see it. If your customer goes more than five days without opening that text, RPM will send another follow-up text.
Maybe texting works for you, but not for them, and that’s great!
By using RPM, customers can select their best way of communication whether it’s via their landline, texting, emailing or communicating through their Facebook page, you can do all of that with this one program.
When you’re on the phone and a customer is ready for an appointment, they usually write it down on paper somewhere, that can easily be lost. But when you text them an appointment date, their iPhone automatically adds it into their calendar to remind them up to three days in advance of their appointment so they’re ready for you when you’re ready for them.
Texts are opened in under three minutes, make your next three minutes count.